Delivery Charges For Online Orders from Freeman & Harding
Orders are normally despatched within 3 working days. In practice, most orders (apart from Highlands & Islands orders) received before 12pm are despatched that day for delivery next day. Highlands and Islands deliveries may take up to 5 working days. We are proud of our good reputation and exceptionally quick turn around on orders. If we can physically get your order out the day it's placed, then we will but please bear in mind that our courier collects our parcels at 3pm.
June - September is peak season, deliveries can take up to 7-10 working days to reach you during this period. We do our best to ship as soon as we can.
Parcels need to be signed for - if you are not going to be home, our courier can deliver according to your instructions - please let us know. However, please note that deliveries not signed for are left at your own risk and Freeman & Harding cannot be held responsible for any damage or loss subsequently notified to us.
Free returns are not offered, if you are unable to accept delivery or change your mind you will be asked to pay the cost of the return delivery charge. Refunds for goods returned will exclude the cost of the outward carriage for delivery.
If you are not available to take delivery of the goods, they will be returned to our warehouse after two delivery attempts and your payment will be refunded less the cost of the delivery to you.
Any errors or damage must be notified to us immediately. Photographic evidence is required for all claims and should be sent within 24 hours.
All packages should be signed for as "unchecked".
Please ensure all packaging components are tested with the intended product. Freeman & Harding accepts no responsibility for any loss resulting from incompatibility.
Standard Volume Delivery Charges
Lightweight items including plastic containers and lid only orders £7.50.
Lids, droppers and plastic items are free delivery when purchased with glass jars or bottles.
For heavy glass items: -
Delivery charge for first two packs ordered = £8.50
Delivery charge for three or more packs = £10.00
This charge applies to England, Wales and central Scotland.
Free delivery does not apply to the following postcodes which are surcharged: -
AB FK17-21 IV1-37, 40, 52-54, 63 KW1-14 PA21-40 PH15-25, 30-41, 49-50 - £13.50 per order subject to a maximum weight of 90kgs
Offshore islands and BT postcodes (excluding Isle of Man and Scilly Isles) - £13.50 for each item
We regret that we cannot send bulk orders to the above locations via our website but would encourage you to discuss your requirements with us so that we can find a solution for you. We consider each order individually, and will only charge you what your delivery costs us. If you feel you have been surcharged in error, then please get in touch.
The above list is a guide only and more rural or offshore locations within a postcode may be surcharged.
Customers in Isle of Man and Isles of Scilly should enquire by phone and we will endeavour to find a reasonable shipping cost for you.
We reserve the right to cancel orders where we cannot deliver economically.
If your postcode is not amongst those listed, and yet your shopping basket shows a higher postage charge, please contact us and we will refund the overcharge.
Free delivery on orders over £50 to most of England, Wales and parts of Scotland. Postcodes AB, BT, IV, KA, KW PA, PH and all offshore islands are not included in the free delivery offer.
Free delivery will be calculated at the checkout. If you live in one of the surcharged areas mentioned above, you will be contacted to pay the additional delivery charge. Aborted deliveries and returns will result in the carriage charge being deducted from any refund given.
We welcome collections from our office in Erith. We will email you when your order is ready for collection.
Orders placed Monday to Thursday may be collected the next day after midday. Orders placed on Friday, Saturday and Sunday may be collected the following Tuesday after midday. This is not applicable during our busy season of June - September. We will email you when your order is ready for collection.
Collection may only be made during our warehouse opening hours, which are Monday - Thursday 9.30am - 4.30pm and Friday 9.30am - 12.00pm
Unfortunately, we are not able to deliver small orders outside of the UK