Delivery Charges For Online Orders from Freeman & Harding

Orders are normally despatched within 3 working days. In practice, most orders (apart from Highlands & Islands orders) received before 12pm are despatched that day for delivery next day. Highlands and Islands deliveries may take up to 5 working days. We are proud of our good reputation and exceptionally quick turn around on orders. If we can physically get your order out the day it's placed, then we will but please bear in mind that our courier collects our parcels at 3pm.

June - September is peak season, deliveries can take up to 7 working days to reach you during this period. However, we endeavour to despatch all orders within 48 hours.

Parcels need to be signed for - if you are not going to be home, our courier can deliver according to your instructions - please add the details in the comments box. However, please note that deliveries not signed for are left at your own risk and Freeman & Harding cannot be held responsible for any damage or loss subsequently notified to us. 

Free returns are not offered, if you are unable to accept delivery or change your mind you will be asked to pay the cost of the return delivery charge.

If you are not available to take delivery of the goods, they will be returned to our warehouse and your payment will be refunded less the cost of the delivery to you.

Any errors or damage must be notified to us immediately. Photographic evidence is required for all claims and should be sent within 24 hours.

All packages should be signed for as "unchecked".

Please ensure all packaging components are tested with the intended product. Freeman & Harding accepts no responsibility for any loss resulting from incompatibility.

 

Standard Volume Delivery Charges

Charges for 1-15 packs:

Lightweight items including plastic containers and lid only orders £7.50 one off charge. No increase for multiple items. Isle of Man, Orkney Islands and Shetland Islands - £2 surcharge

Lids, droppers and plastic items are free delivery when purchased with glass jars or bottles.

For heavy glass items: -

Delivery charge for first two packs ordered = £8.50
Delivery charge for three or more packs = £10.00

This charge applies to England, Wales and central Scotland.

The following charges apply for Highlands, Islands and Northern Ireland. These areas are based on the Post Codes given by Fedex, our courier. We use Royal Mail or myHermes to service these areas as a more cost effective option. These postcodes are: - AB31-38, AB40-56, BT, HS, IM, IV1-28, IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW, PA21-38, PA41-78, PH4-44, PH49-50, PO30+, TR25, ZE. If your postcode is not amongst those listed, and yet your shopping basket shows a higher postage charge, please contact us and we will refund the overcharge.

Isle of Wight, Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Scilly - Delivery Charge for first pack ordered = £13.50

Delivery charge for each additional pack - £4.95

Isle of Man, Shetland Islands, Orkney Islands - Delivery Charge for first pack ordered = £15.50

Delivery charge for each additional pack - £4.95

FREE DELIVERY

Free delivery on orders over £50 to most of England, Wales and parts of Scotland. Postcodes AB, BT, IV, KA, KW PA, PH and all offshore islands are not included in the free delivery offer.

Free delivery will be calculated at the checkout. If you live in one of the surcharged areas mentioned above, you will be contacted to pay the additional delivery charge. Aborted deliveries will result in the carriage charge being deducted from any refund given.

WAREHOUSE COLLECTIONS

We welcome collections from our office in Erith.  We simply ask that you give us enough time to prepare your order so that everything is ready for your collection.

Orders placed Monday to Thursday may be collected the next day after 10.00am. Orders placed on Friday, Saturday and Sunday may be collected the following Monday after 10am. We will email you when your order is ready for collection.

Collection may only be made during our warehouse opening hours, which are Monday - Thursday 9.30am - 4.30pm and Friday 9.30am - 12.00pm

Unfortunately, we are not able to deliver small orders outside of the UK