FREQUENTLY ASKED QUESTIONS

How many do I have to buy?
The minimum order quantity is one carton or tray. Each item has a packaging column. The quantity shown in the cartons/trays column is the number of jars per pack. The bulk column is for customers who require larger amounts. Discounts are available to customers taking in bulk and they would need to phone the sales office to obtain prices for a bulk pallet. Bulk pallet items do not come in cartons or trays but are more suited for commercial packers with warehouse facilities. If no figure is shown in carton/tray packing then that item is not available in smaller quantities.

The website says the order has already been processed.
If the website says your order has been processed but you have not entered your card details, then the order will not be sent. Your order needs to be placed again. We will send you an acknowledgement of your payment, if you do not receive this then your card details have not been taken.

The website says your card cannot be processed
This may be because there was an error in inputing or the card has been refused. If you receive this message you can press the back button in your browser until you reach the payment page and then check and amend your card details or try an alternative card.

What are your delivery charges?
Our minimum charge is £7.95 for the first item. Each subsequent item is £2.95. Surcharges apply to Northern Ireland, Highlands and Islands. You can find out more information on delivery charges here . Unfortunately we cannot send small orders overseas due to the high cost and risk of breakage. However, we can send larger orders on pallets overseas.

What are your opening hours?
Monday to Thursday: 9.30am to 4.30pm
Friday: 9.30am to Midday

Are the lids suitable for pickle?
Yes, all our lids are suitable for any food use.

Can I send them to a different address?
Goods can be shipped to a different address to the billing address for your card. Please enter both addresses on the Customer Details and Delivery Information Page.

Do the jars come with lids?
Yes, all the jars, bottles, pots and tubs in our shopping cart are supplied with lids included in the price. All prices are also inclusive of VAT.

Are the jars sterile?
The jars are not sterile but are as clean as they possibly can be. The temperatures that jars are made at make it impossible for bacteria to survive the manufacturing process. Unless they are stored in damp conditions they will stay clean inside their pallet. Our jars are stored in a dry warehouse and packed straight into trays. When the lids are fitted onto the jars this ensure that any breakages, cardboard dust or other contamination cannot affect the other jars in the pack. Not all products have the lids fitted but lids are always sent with the item.

Are they made from recycled products?
Current industry standards are that 35% of each new jar made comes from recycled glass. This is what gives some glass a green tinge as some of the “cullet” used will be from green glass. You can do your bit for the environment by recycling your jars in the bins provided or purchasing new lids from us and reusing the jars. Each jar has the neck finish specified in the details on the page and this is the size of lid you need to buy. We sell lids separately  in bags of 100 for every type of jar. If you don’t see the size you require, please ask.

Are they plain or do they come with labels?
The pictures on our website are for illustration only. The jars supplied have no labels and are clear glass unless stated otherwise. We have a link to a label supplier on our News & Links page.

Do you sell waxed circles or jam pot covers?
No, unfortunately our range is restricted to jars and lids only. Most lids are metal. Plastic lids are only where the neck finish is specified as a screw lid.

Are they glass or plastic?
All our food items are glass. At the top of each page it tells you they are glass jars. Cosmetic and pharma products may be in plastic and the description will tell you which.

I haven’t received an invoice.
In our efforts to reduce needless paper waste, we will not send a paper invoice. Should you require a VAT invoice we can do so by email upon request.

Do I have to order and pay online?
No, we are happy to take your order over the phone. Unfortunately we do not offer a cash on delivery service.

Who delivers my goods?
All our items are sent on couriers. Approximately 75% of our customers live in a 24 hour delivery zone, with the remainder (apart from Highlands, Islands and N Ireland which are 72 hour service) being a 48 hour service. We aim to despatch all orders within one working day of receipt of your order. Our couriers do not offer a timed delivery service. If you require a morning delivery we will deliver by Parcelforce at a surcharge of £20. This service is not on our website, you would need to telephone your order in.

Can I collect?
Yes, this option is available in the shopping cart. We need 24 hours notice of your order and an indication from you of the day you wish to collect. You can pay by credit/debit card online. alternatively you can pay when you arrive at the warehouse. Our warehouse is open Monday to Thursday, 9.30am to 4.30pm and Fridays 9.30am to Midday.

What happens if I change my mind or the goods are not suitable?
You can return the goods at your own cost. So long as the jars are returned to our warehouse undamaged and unused within 14 days we will refund you for the jars. Unfortunately, as we are a small company and to keep your costs down, we cannot offer free returns or refund the initial postage cost.

What happens if the jars are broken?
We wrap the jars securely in cardboard and bubblewrap. Glass is a fragile product and we do our utmost to ensure they get to you in good condition. However, they are delivered by a third party and we cannot guarantee their condition on arrival and do not accept liability for damage in transit.